Ooh get me, sounding all salty and putting off potential clients.
You may be wondering what’s crawled up my backside this time – Christ, how long have you got?
Metaphorically speaking, obvs.
Hear me out
You might not agree with what I have to say (I can live with that) but before you throw the freelancer’s code of conduct at me, read this instalment of Who’s Pissed On Her Cornflakes Now?
I know a few business writers.
I like ’em.
And a couple of them are, in my opinion, exceptional but some do make me worry.
Why do I worry, I hear you ask?
Well, I sometimes wonder how the hell they cope with the crippling anxiety they seem to experience every time they deal with a client.
One business writer, in particular, made me worry recently.
They were “anxiously” waiting for a client update about a motherload of rewrites – worst still it was via a video call.
Because normal phone calls are so 2019. And sending revisions by email sounds way too efficient.
I know, that all seems like pretty standard practice for writers, I mean, yeah, for some.
But it made me think about the power dynamic between freelancer and client and it reminded me of the similar dynamic between an employee and employer.
Don’t get me wrong
I get it.
I’m always a little nervy when a client reads my efforts for the first time.
Anyone who gives a shit about providing quality work feels that twinge because you want them to love it. You want it to be exactly what they expected – if not more, more is always nice.
But this writer didn’t sound like the mistress of her own destiny to me, and what really struck fear into my black heart was the word, ‘collaboration’.
This freelancing copywriter viewed her work as something that she and her client would produce together.
That sounds nice, doesn’t it?
That sounds just like the sort of cosy, matey approach we all seem to be striving for.
Sounds super friendly and fluffy, smells like social selling, no?
This individual was keen to develop that kind of client-contractor culture. The last thing she wanted to do was be viewed as “off-putting”.
Because having boundaries might be perceived as inflexible and disagreeable. Kay.
Do you know what the word collaboration says to me?
In this context at least, it says that this creative thinks her clients have the same level of knowledge and expertise as she does.
It implies they’re just as qualified to pass judgement on content, sales copy, and anything else this writer provides.
If that’s true, why would they hire her to do the job? They could save some cash and do it themselves.
Lemme backtrack a little.
My initial client email through to briefing is a collaboration of sorts.
We’re working together to get the best outcome. But then I crack on with the business of writing business-based content.
That client will get one shot on the first draft to give me their feedback.
They are welcome to tell me that something needs a little tweak, and off I go, gladly tweaking. I make those revisions then it’s off to the proofreader. Voila! Finished, brilliant copy.
But at no point will I take content writing advice from a client. They either trust me, or they don’t.
Thankfully that kind of bollocks only happened once. The copy in question became so generic and cliched, I finally had to wash my hands of it.
(Wash my hands of it. Sometimes a cliche is acceptable. That’s probably more of an idiom. Never mind.)
I’m never going to anxiously wait for a client video call
The potential clients I have attracted, always know exactly what they’re getting when they choose to work with me.
They come to me for specific reasons so they’re never surprised by the work I produce.
I deal with one point of contact and that same person has done a jolly good job at providing all the right information at the briefing stage.
Also, I don’t do client calls. I’ve never enjoyed chatting on the phone so there is no reason why I would offer that in my own business.
Incidentally, If you find yourself in the position of never-ending revisions, your client qualification process is fucking terrible.
(And so is your briefing stage.)
You likely aren’t clear on the kind of person you want to work with (which should be as familiar to you as your own arse crack).
Personally, I don’t give a rams’ testicle what business my customers are in but I appreciate some services are industry lead.
I’ve said it before, my perfect potential clients are a personality type.
Let’s pretend you want to attract no-nonsense, professional (decent) people who take your time and specialism seriously. How do you think you could achieve that?
By being that person in your own business.
You’ll be less likely to attract the kind of idiots who want to waste your time (or treat you like shit).
You’ve heard it a million times before: you get treated how you allow yourself to be treated.
And you better believe it.
If you’re uncertain about your abilities, if you don’t have any Ts and Cs, and if you’re afraid to set boundaries, you will get the shoddiest of clients.
Know the clients you DON’T want to work with.
I hope your content, pricing, and process is repelling those you can’t stand.
You see, being off-putting to some people is just as important as attracting the right people. And actually, you’ll never find the perfect clients without doing that.
If you’re placing the demands of your prospects before your own, stop it. It’s servile and not befitting a business owner.
Are you a no-nonsense business type? Do you need some brilliant content/copy? Do you accept that my service comes at a premium? Do you value a direct and transparent approach?
Excellent, get in touch.